Job Listing Description

Customer Service Rep-Claims

Description:
Performs as required day-to-day customer service claims activities, including repair claims processing via call handling, mail handling of incoming repair contractor invoices, account maintenance, file documentation, problem resolution, reporting and claims follow-up activities. The job requires flexibility to work weekends and/or evenings via a rotating schedule (non-traditional schedule).
High school diploma, GED, or equivalent and two (2) years experience in related business environment. Two (2) years experience in related business environment.
Must complete 6 month  training program for handling for affiliated and non-affiliated / out-of-footprint customers and municipal partner customers.  This includes requirement of meeting monthly personal KPIs, attendance guidelines, and quality scores. 
Strong customer service skills.
Strong organization, communication and problem-resolution skills.
Ability to present information or respond to inquiries from groups of managers, associates, customers and contractors.
Skill utilizing on-line internal systems and web-based software preferred; aptitude to learn these skills quickly acceptable.
Proficient typing skills.
Proficiency utilizing MS Office applications and Lotus Notes.
Must be able to work non-traditional, rotating work schedule.
Previous claims experience preferred.
 
 
Job Number: 1810094703
Job Location: Alton, IL
Duration: 6 months
Input Date: 11/02/2018
Firm Name: PDS TECHNICAL SERVICES
Attention: Kristen Schabell
Address: 300 E JOHN CARPENTER FWY STE 700
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630
Website: https://pdsjobs.force.com/candidates/job_detail?id=a1i1T000002qxw0QAA&URLSource=cjhunter

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