Job Listing Description

Contracts Order Specialist

Description:
PDS Tech is looking for a Contract Specialist Ashburn, VA
Essential Duties and Responsibilities:
  • Participate in and contribute to a high performing customer service and a cross functional Customer Account Support Team in accordance with the defined KPIs. 
  • Build and maintain strong customer satisfaction by providing response times in line with industry standards (World Airlines and Suppliers Guide).   
  • Build and maintain solid customer relationships by understanding customer needs, proactive communication, positive customer service, and engagement 
  • Handle customer quotations pertaining to Airbus/Satair products including timely follow up on quotations. 
  • Administer the complete customer order via SAP, as well as other portals, including initial receipt, order processing, sourcing, escalation and delivery follow up 
  • Other activities include clarification of spares technical queries utilizing Technical Documentation and liaising with technical and engineering departments. 
  • Support Sales and Finance in collection of Accounts Receivables 
  • Handle customer claims including timely handling of returned/ rejected goods from customers
  • Professional written and verbal communication with customers 
  • Other duties as assigned 

T
  • 2-3 years of customer service experience in a fast-paced environment.  
  • Experience in an aviation or military support environment is preferred. 
  • Experience with SAP is preferred or in other integrated business systems   


Education / Special Qualifications:  (Certifications, Licenses, Clearances required)



  • An Associates Degree in Business, Sales Administration or a related field or an equivalent combination of education and experience.

 
Job Number: 1710063013
Job Location: Ashburn, VA
Duration: 6 months
Input Date: 01/26/2017
Firm Name: PDS TECHNICAL SERVICES
Attention: Sheila Hernandez
Address: 3201 CHERRY RIDGE DR STE A103
City, State: SAN ANTONIO, TX 78230-4824
Phone: 210/524-1496
800 Phone: 866/570-1503
Email: cecjsanantonio@pdstech.com
Website: https://pdsjobs.force.com/candidates/job_detail_logged_in?id=a1i50000002G9VL&URLSource=cjhunter

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