Job Listing Description

Office Manager

PDS Tech, Inc. is seeking an Office Manager in San Leandro, CA.  

Position Summary:  Responsible for effectively and proactively supporting the day-to-day relationship, administration and technical/product support of one or more assigned customer accounts. Additionally, the Customer Relations Associate will support internal teams on specialized projects such as pre- and post-election day support, new product implementations, and/or product upgrades/updates.
Job Responsibilities
  • Point person for mailing, shipping, supplies, equipment, bills and errands
  • Coordinate with IT department on all office equipment
  • Provide general support to visitors
  • Participate actively in the planning and execution of company events
  • Responsible for creating PowerPoint slides and making presentations
  • Proactively provide support to resolve customer product/service issues, escalating to appropriate internal resources and coordinating effective and appropriate solutions to meet customer needs.
  • Assist in the planning, organizing, and scheduling of resources as per customer’s Master Services Agreement for pre- and post-election day support and/or projects.
  • Contribute to the forecasting, planning, and coordination of additional customer service support activities and product requirements for current systems per customer’s Master Services Agreement.
  • Process product and service orders based on the customer’s needs, requirements, product warranties and/or customer contract.
  • Leverage effective project management skills to support and/or assist in the coordination of new product implementations.
  • Develop and deliver comprehensive end-user training and materials.
  • Collaborate with customers, and internal Operations and Engineering & Certification departments to provide timely and accurate information and feedback on improving end-user functionality.
  • Partnering with internal departments, contribute to the preparation and distribution of manuals, product brochures, and technical publications for customers.
  • Partner with customers and internal departments to support jurisdictional certification requirements, preparing and testing certification projects, and participating in the state certification processes.
  • Manage customer profile in SalesForce, ensuring current and accurate information.
  • Leverage understanding of the customer’s needs and expectations to collaborate with the Sales team to identify, develop, and implement strategic plans supporting ongoing sales of products and/or services.
  • Assists the Accounting and Sales departments with Accounts Receivables.
  • Other assigned responsibilities as needed or required.

Job Qualifications

·         Undergraduate degree in Computer Science/IT preferred, but not required

·         2-5 years of business experience involving account/relationship management in the tech and/or government industries

·         2+ years’ experience of demonstrated project management skills supporting complex technical product implementations.

·         Knowledge and understanding of the elections industry preferred, but not required.

·         Strong IT skills, both software and hardware.

·         Excellent verbal and written communication skills along with good presentation skills.

·         Strong organizational skills to include multi-tasking and time management skills.

·         Strong interpersonal skills and building business relationships.

Knowledge, Skills & Abilities

·         Knowledge of the sales process from establishing relationships, from qualifying the customer to closing the sale.

·         Knowledge of both hardware and software technology.

·         Ability to establish and maintain business relationships with customers.

·         Ability to analyze problems and identify potential solutions and preventive measures.

Job Number: 1810084279
Job Location: San Leandro, CA
Duration: 3 months
Input Date: 04/05/2018
Last Updated: 01/22/2019
Attention: Shannon White
Address: P O BOX 619820
City, State: DALLAS, TX 75261-9820
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9636

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