Job Listing Description

Customer Service Specialist

PDS Tech, Inc. is seeking a candidate for Customer Service Specialist in Independence, OH.
  • Principal Duties: 

    • Remote first line level support of customer’s EMS via communication with onsite customers or technicians 

    • Provide resolution for set-point, schedule changes and connectivity issues 

    • Daily communication both verbal and written with the customer 

    • Perform alarm monitoring services for contract customers as defined in contract scope of work. 

    • Record and document all activities via internal ticketing system and customer work order systems 

    • Read, comprehend and maintain understanding of technical documents 

    • Provide mentoring and training for new Technician Level I technicians as appropriate 

    • Provide input to and implement process improvement changes as necessary 

    • Other duties as assigned 

    • May be required to work holidays or irregular shifts 

Basic Qualifications: 

• Minimum of high school diploma or GED 

• Technical diploma, or equivalent industry experience, or Associates Degree in Mechanical, HVAC or Electronic Technology 

• Experience in a technical service support role 

Additional Qualifications: 

• 2-5 years experience with troubleshooting techniques on technical equipment without supervision or assistance 

• Experience working with some or all of the following Niagara based EMS systems preferred 

• Demonstrated technical competence in energy management systems or server based IT environments 

• Ability to effectively communicate technical information to potentially non-technical customers both written and verbal delivering excellent service 

• Strong Interpersonal skills combined with logical problem solving 

• Strong knowledge of Microsoft Office suite of software 

As an Equal Opportunity Employer, we are committed to a diverse workforce. 
Job Number: 1710079430
Job Location: Independence, OH
Duration: 5 months
Input Date: 02/22/2018
Attention: Anita Collins
Address: P O BOX 619820
City, State: DALLAS, TX 75261-9820
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9636

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