Job Listing Description

Associate I Help Desk

Description:
PDS Tech, Inc is seeking a candidate for the Associate I Help Desk position located in Indianapolis, IN.  
Provide first-level remote IT services or assist in the delivery of higher level services to our customers
Properly enter all calls into the helpdesk system
Use predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed Service Level Agreement parameters
Ability to use remote desktop applications in order to troubleshoot end user PC related problems
Ability to resolve standard documented problems with minimal assistance
Take ownership for customer problem resolution
Possesses working knowledge of customer support business and technology processes: -- Call handling processes, Customer shrink wrap software applications, operating system environment, asset tracking, etc.
Identify customer-training issues on standard and non-standard products
A​ble to contribute to technical discussions with other team members and contributes to the decision making process 
 

Able to demonstrate good customer service skills
Able to demonstrate proficiency with Helpdesk tools , Microsoft operating systems, MS Office applications and anti-virus software, communications technology devices
Able to demonstrate basic hardware and software trouble shooting skills
Able to demonstrate good problem solving & critical thinking skills
Able to demonstrate ability to work with minimum supervision
Able to demonstrate knowledge of all necessary web based tools as it applies to the position (i.e. ProActa, Help desk call tracking applications , etc.)
Able to demonstrate willingness to work as a team player
Able to demonstrate good organizational skills and ability to attend to details
Ability to travel as required 

EXPERIENCE: 
0-5 years in a technical customer environment Call Center experience preferred 

EDUCATION: 
Minimum: 
High School Diploma or equivalent No less than one entry level certification (A+, N+, or OEM vendor certification) 
 
 
Job Number: 1710069395
Job Location: INpolis, IN
Duration: 12 months
Input Date: 06/14/2017
Firm Name: PDS TECHNICAL SERVICES
Attention: Audrei Cortez
Address: 300 E JOHN CARPENTER FWY STE 700
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630
Website: https://pdsjobs.force.com/candidates/job_detail_logged_in?id=a1i50000002K3nM&URLSource=cjhunter

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