Job Listing Description

PC Install Technician

We are looking for a knowledgeable PC Technician for our client in California! If you meet the following criteria listed below, then please do not hesistate to apply!

The ideal candidate for this position will perform the following tasks:
* Diagnose and resolve hardware and software incidents, including operating systems (Windows 7, 10) and across a range of enterprise software applications.
* Provide direct technical support including assistance for maintaining all hardware/software, and troubleshooting PC problems in a timely manner.
* Setup and install hardware and IT equipment, including computer workstations and related peripherals.
* Provide PC support in a large network environment, supporting IT personnel and end-user operational requirements.
* Install software applications and software updates, and ensure compatibility for computer workstations and networks.
* Maintain a high support closure rate while maintaining quality and end-user focus.
* Accurately record, update, and document requests using the IT service desk system.
* Maintain end-user and customer confidence by keeping commitments and giving accurate and concise assistance.
* Respond to technical situations in a timely and professional manner.
* Identify call escalations and react with a sense of urgency.
* Maintain relevant support documentation for L3 systems and enable end-users to be more self-sufficient.
* Run diagnostic tests to detect and isolate machine malfunctions and take corrective action.
* Escalate technical issues to support problem resolution.

Mandatory Qualifications and Experience:
* General knowledge of current computer hardware, and enterprise software, which must include at least 3 years current experience in computer component installation, operation and configuration such as motherboard, memory, hard disk, multimedia and other external component installation and upgrades.
* Thorough knowledge of operating systems, Windows 7 / 10 and troubleshooting.
* Thorough knowledge and troubleshooting skills for MS Office 2007, 2016.
* Ability to take ownership of issues using PC HW/SW problem solving skills to troubleshoot and implement temporary or permanent fixes with the goal of restoring service to the end user as soon as possible.

Desired Qualifications and Experience:
* Knowledge of engineering development software (Autodesk 2D/3D CAD, Matlab, Orcad, Microsoft Visual Studio, etc.) is highly desired.
* Experience in military/Department of Defense (DoD) industry is a plus.

The ideal candidate for this position will possess the following skills and characteristics:
* Must be able to lift approximately 50 lbs.
* Demonstrate a service-oriented attitude when executing job duties.

Benefits: Visit for more details.
Job Number: 128902
Job Location: Anaheim, CA
Duration: 1 yr
Start Date: 10/15/2018
Input Date: 10/02/2018
Last Updated: 10/30/2018
Attention: GCP Recruiter
Address: P O BOX 161127
City, State: FORT WORTH, TX 76161-1127
Phone: 817/847-6673
800 Phone: 800/942-2376
Fax Phone: 817/847-9444

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